Administration and meetings
| Use case | Measure | Safeguard |
|---|---|---|
| Decisions and actions from meeting notes | Admin minutes and missed actions | Attendees confirm owners and dates |
| Draft standard operating procedures | Draft time and reviewer edits | Process owner approves every step |
| Classify an inbox or request queue | Triage time and misroutes | Escalation and confidence threshold |
Sales and customer service
| Use case | Measure | Safeguard |
|---|---|---|
| First-draft enquiry replies | Response time and booked calls | Verify claims, price and availability |
| Proposal from approved discovery notes | Draft time and acceptance rate | Human confirms scope and exclusions |
| Summarise customer themes | Analysis time and issue detection | De-identify and verify samples |
Marketing and research
Use AI to create variants from an approved brief, identify questions in research, repurpose an original expert interview or check content against a brand standard. Do not publish invented facts, fake testimonials or generic pages produced only to manipulate search rankings.
Operations and management
Useful patterns include comparing a document with a checklist, explaining operational variances, preparing a weekly management brief, extracting risks from project notes and turning a recurring handover into a consistent format. In every case, preserve the source and make the reviewer visible.
Prioritise: high frequency, high friction, clear input, clear output, low consequence, easy human review.